🆚 Daktela vs. Five9

Compare technologies based on real-world usage data *

Type

Live chat software solution
Customer support technology

About

Daktela is a cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

Five9 is a contact center solution with digital engagement, analytics, workforce optimization, AI and automation.

Headquarters

Prague, Czech Republic
San Ramon, California, United States

Website

Pricing

Free version ❌
Contact Centre
Voice€30/user/month
Email€30/user/month
Webchat€12/user/month
SMS€12/user/month
AI Agents
Chatbot€200+/month
Voicebot€400/month
Emailbot€400/month
Workforce Management
Setup€300+
Agent€20/month
Free version ❌
Digital
(Digital-only)
$1,428/year
Core
(Voice-only)
$1,428/year
Premium
(Digital + Voice)
Custom

Categories

Live Chats › Rank #61
Live Chats › Rank #42
Customer Support › Rank #24
Customer Support › Rank #16
CRM › Rank #31

Popularity

Determined by the number of sites using each technology.

Five9 customer support technology is 1.9 times more popular than Daktela.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Five9 is more popular in the United States, Canada, and the United Kingdom, while Daktela is more popular in the Czech Republic, Slovakia, and Romania.
United States
Czech Republic
Slovakia
Canada
United Kingdom
Romania
Poland
Hungary
Germany
Australia

Awards

Popularity by domain category

Determined by the number of sites in each category.

Five9 is more popular among sites focused on business, marketing and merchandising, and education and reference, while Daktela is more commonly used on online shopping, fashion and beauty, and restaurants sites.
Business
Online Shopping
Marketing/Merchandising
Education/Reference
Finance/Banking
Health
Fashion/Beauty
Entertainment
Software/Hardware
Real Estate

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#10,486
#19,863
#29,547
#29,635
View more ➝
Name
Rank
#6,134
#12,753
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.