🆚 Freshchat vs. Zoho SalesIQ

Compare technologies based on real-world usage data *

📈 Zoho SalesIQ is slightly more popular than Freshchat.
🌎 Zoho SalesIQ is more popular in the United States, the United Kingdom, and India.
🌍 Freshchat is more popular in the Netherlands, Germany, and South Africa.

Freshchat

Zoho SalesIQ

Type

Live chat software solution

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Zoho SalesIQ is a customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts.

The platform offers omnichannel messaging across channels including website and mobile app live chat, Messenger, WhatsApp, Telegram, Instagram, Line, and WeChat.

It also supports proactive chat triggers and rule-based routing, a codeless chatbot builder (Zobot) with AI and multilingual support, and detailed visitor tracking with behavior and scoring.

Headquarters

San Mateo, California, United States

Chennai, India

Website

freshworks.com #1,147

zoho.com/salesiq/ #191

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ✔️3 users, 100 operator chat sessions per month

Basic
(1K chat sessions)$10/user/month

Professional
(unlimited chat sessions)$17/user/month

Enterprisel
(unlimited chat sessions)$25/user/month

Popularity

Determined by the number of sites using each technology.

The Zoho SalesIQ live chat software solution is 1.4 times more popular than Freshchat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zoho SalesIQ is more popular in the United States, the United Kingdom, and India, while Freshchat is more popular in the Netherlands, Germany, and South Africa.

United States

United Kingdom

India

Australia

Canada

Netherlands

Germany

France

Spain

Italy

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in the Netherlands in the Live Chats category.

⭐ 4th most popular in the United Arab Emirates in the Live Chats category.
⭐ 5th most popular in Japan in the Live Chats category.
⭐ 6th most popular in Israel in the Live Chats category.
⭐ 7th most popular in the United States in the Live Chats category.
⭐ 7th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zoho SalesIQ is more popular among sites focused on business, Internet services, and software and hardware, while Freshchat is more commonly used on online shopping, marketing and merchandising, and education and reference sites.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Education/Reference

Software/Hardware

Fashion/Beauty

Travel

Health

Real Estate