⚡ Live Chat Software in the United Arab Emirates

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The United Arab Emirates is a Western Asian country with a population of over 10 million people.

According to our data, live chat software is used on 12.2% of websites from the United Arab Emirates.

Statistics based on 9K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the United Arab Emirates in 2026, based on market share.

The most popular is Tawk.to with a share of 27.9%, followed by Chaty with 14.5% and Zendesk Chat with 5.7%.

Tawk.to 27.9%
Chaty 14.5%
Zendesk Chat 5.7%
Zoho SalesIQ 5.5%
Tidio 5.2%
LiveChat 3.9%
GetButton 3.8%
Shopify Inbox 3.5%
Intercom 2.7%
Crisp 2.6%
JivoChat 2.4%
Freshchat 2.2%
Sprinklr 2.1%
Genesys Cloud CX 2.1%
Other 16.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in the United Arab Emirates than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
4. Zoho SalesIQ ^(-8)
7. GetButton ^(-6)
12. Freshchat ^(-4)
13. Sprinklr ^(-45)
14. Genesys Cloud CX ^(-11)
15. Azure AI Bot Service ^(-27)
16. Collect.chat ^(-21)
17. Sprinklr Service ^(-72)
20. Salesforce Enhanced Chat ^(-1)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 62 live chat software solutions used on sites from the United Arab Emirates, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	27.9%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	14.5%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	5.7%
4	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	5.5%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.2%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.9%
7	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	3.8%
8	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	3.5%
9	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.7%
10	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.6%
11	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	2.4%
12	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.2%
13	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	2.1%
14	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.1%
15	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	1.7%
16	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	1.6%
17	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	1.3%
18	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.3%
19	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.3%
20	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.2%
21	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1%
22	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.9%
23	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	0.9%
24	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.8%
25	Kenyt.AI Hyderabad, India A conversational AI platform that provides marketing, sales, and support automation with AI-powered chatbots. $50+/month	0.8%

👉 See Also

🌎 Live Chats in other countries
- Kuwait
- Oman
- Qatar

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 9,146 websites from the United Arab Emirates.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 62 were detected on websites from the United Arab Emirates.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.