⚡ Live Chat Software in Saudi Arabia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Saudi Arabia is a Western Asian country with a population of over 37 million people.

According to our data, live chat software is used on 8.2% of websites from Saudi Arabia.

Statistics based on 4K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Saudi Arabia in 2026, based on market share.

The most popular is Tawk.to with a share of 18.2%, followed by GetButton with 17% and Chaty with 15.8%.

Tawk.to 18.2%
GetButton 17%
Chaty 15.8%
Tidio 7.2%
Intercom 5.7%
Zoho SalesIQ 3.6%
LiveChat 3.3%
Zendesk Chat 3%
Genesys Cloud CX 2.7%
Freshchat 2.7%
Respond.io 2.1%
JivoChat 1.8%
Salesforce Chat 1.5%
Shopify Inbox 1.5%
Other 13.9%

🚀 Highlights

Here is a list of the top solutions that is more popular in Saudi Arabia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. GetButton ^(-11)
3. Chaty ^(-6)
4. Tidio ^(-1)
5. Intercom ^(-2)
6. Zoho SalesIQ ^(-6)
9. Genesys Cloud CX ^(-16)
10. Freshchat ^(-6)
11. Respond.io ^(-53)
13. Salesforce Chat ^(-1)
15. Sprinklr ^(-43)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 47 live chat software solutions used on sites from Saudi Arabia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	18.2%
2	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	17%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	15.8%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.2%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.7%
6	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.6%
7	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.3%
8	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	3%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.7%
10	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.7%
11	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	2.1%
12	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.8%
13	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.5%
14	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	1.5%
15	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	1.5%
16	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.5%
17	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	1.5%
18	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	1.5%
19	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.5%
20	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.2%
21	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.9%
22	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	0.9%
23	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.9%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.9%
25	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 4,075 websites from Saudi Arabia.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 47 were detected on websites from Saudi Arabia.
Statistics were last calculated on June 19, 2026.
For more details, see our methodology and disclaimer.