⚡ Live Chat Software in Saudi Arabia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Saudi Arabia is a Western Asian country with a population of over 37 million people.

According to our data, live chat software is used on 8.1% of websites from Saudi Arabia.

Statistics based on 3K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Saudi Arabia in 2026, based on market share.

The most popular is Tawk.to with a share of 18.7%, followed by GetButton with 17.4% and Chaty with 16.5%.

Tawk.to 18.7%
GetButton 17.4%
Chaty 16.5%
Tidio 7.2%
Intercom 5.9%
LiveChat 3.4%
Zoho SalesIQ 3.4%
Zendesk Chat 3.1%
Genesys Cloud CX 2.8%
Respond.io 2.2%
Freshchat 2.2%
Collect.chat 1.6%
Sprinklr Service 1.6%
Sprinklr 1.6%
Other 12.4%

🚀 Highlights

Here is a list of the top solutions that is more popular in Saudi Arabia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. GetButton ^(-10)
3. Chaty ^(-5)
4. Tidio ^(-1)
5. Intercom ^(-1)
7. Zoho SalesIQ ^(-4)
9. Genesys Cloud CX ^(-16)
10. Respond.io ^(-51)
11. Freshchat ^(-3)
12. Collect.chat ^(-24)
13. Sprinklr Service ^(-72)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 42 live chat software solutions used on sites from Saudi Arabia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	18.7%
2	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	17.4%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	16.5%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.2%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.9%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.4%
7	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.4%
8	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	3.1%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.8%
10	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	2.2%
11	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.2%
12	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	1.6%
13	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	1.6%
14	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	1.6%
15	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.6%
16	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.6%
17	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.6%
18	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.2%
19	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.9%
20	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	0.9%
21	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.9%
22	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	0.9%
23	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.9%
24	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.9%
25	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,961 websites from Saudi Arabia.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 42 were detected on websites from Saudi Arabia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.