⚡ Live Chat Software in Saudi Arabia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Saudi Arabia is a Western Asian country with a population of over 37 million people.

According to our data, live chat software is used on 8.4% of websites from Saudi Arabia.

Statistics based on 4K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Saudi Arabia in 2026, based on market share.

The most popular is Tawk.to with a share of 17.3%, followed by Chaty with 13.4% and GetButton with 12.6%.

Tawk.to 17.3%
Chaty 13.4%
GetButton 12.6%
Tidio 5.9%
Intercom 5.9%
Call Now Button 4.4%
LiveChat 3.6%
Zendesk Chat 3.6%
Zoho SalesIQ 3.1%
Freshchat 3.1%
Genesys Cloud CX 2.8%
Collect.chat 2.6%
Drift 2.1%
Crisp 1.8%
Other 17.8%

🚀 Highlights

Here is a list of the top solutions that is more popular in Saudi Arabia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
3. GetButton ^(-13)
6. Call Now Button ^(-7)
9. Zoho SalesIQ ^(-3)
10. Freshchat ^(-7)
11. Genesys Cloud CX ^(-13)
12. Collect.chat ^(-32)
13. Drift ^(-12)
15. Sprinklr ^(-43)
16. Respond.io ^(-46)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 53 live chat software solutions used on sites from Saudi Arabia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	17.3%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	13.4%
3	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	12.6%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.9%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.9%
6	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	4.4%
7	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.6%
8	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	3.6%
9	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.1%
10	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.1%
11	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.8%
12	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	2.6%
13	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	2.1%
14	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.8%
15	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	1.8%
16	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1.8%
17	Sprinklr Service New York, United States An AI-powered customer service platform that unifies customer interactions across voice, digital, and social channels. $249/seat/month	1.5%
18	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.3%
19	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.3%
20	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1.3%
21	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1%
22	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1%
23	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	1%
24	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	0.8%
25	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 4,621 websites from Saudi Arabia.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 53 were detected on websites from Saudi Arabia.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.