🆚 Freshdesk vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Freshdesk.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Freshdesk is more popular in Belarus.

Freshdesk

Zendesk

Type

Customer support technology

Customer relationship management system

About

Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com/freshdesk/ #1,147

zendesk.com #304

Pricing

Free version ✔️Up to two agents

Growth$23/agent/month

Pro$66/agent/month

Enterprise$107/agent/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year