🆚 Freshservice vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Freshservice.
🌍 Zendesk is more popular in all countries.

Freshservice

Zendesk

Type

Customer support technology

Customer relationship management system

About

Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as Microsoft Teams, Slack, Jira, GitHub, and TeamViewer.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com/freshservice/ #1,147

zendesk.com #304

Pricing

Free version ❌

$228+/agent/year

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year