🆚 Genesys Cloud CX vs. Nice CXone
Compare technologies based on real-world usage data *- 📈 Genesys Cloud CX is twice as popular as Nice CXone.
- 🌍 Genesys Cloud CX is more popular in Australia, the United Kingdom, and Germany.
- 🌎 Nice CXone is more popular in the United States, Argentina, and Costa Rica.
Type
Live chat
Live chat
About
Genesys Cloud CX is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management.
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Headquarters
Menlo Park, California, United States
Hoboken, New Jersey, United States
Categories
Live Chats › Rank #25
Live Chats › Rank #32
Customer Support › Rank #7
Customer Support › Rank #12
Conversion Optimization › Rank #40
Popularity
Determined by the number of sites using each technology.
The Genesys Cloud CX live chat is 2 times more popular than Nice CXone.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Genesys Cloud CX is more popular in Australia, the United Kingdom, and Germany, while Nice CXone is more popular in the United States, Argentina, and Costa Rica.
United States
Australia
United Kingdom
Germany
Sweden
Spain
Canada
Netherlands
New Zealand
United Arab Emirates
Awards
- ⭐ 4th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in Sweden in the Conversion Optimization category.
- ⭐ 5th most popular in Spain in the Customer Support category.
- ⭐ 6th most popular in Germany in the Customer Support category.
- ⭐ 7th most popular in Australia in the Customer Support category.
- ⭐ 7th most popular in the United States in the Customer Support category.
- ⬆️ 21st most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Genesys Cloud CX is more popular among sites focused on business, online shopping, and marketing and merchandising, while Nice CXone is more commonly used on health sites.
Business
Online Shopping
Marketing/Merchandising
Finance/Banking
Travel
Health
Education/Reference
Internet Services
Real Estate
Fashion/Beauty
Top sites
Top-ranked sites that use these technologies.
Name
Rank
#428
#1,772
#1,822
#2,901
#5,123
Name
Rank
#2,470
#5,515
#7,103
#12,932
#17,087
Compare alternatives
Technologies with similar characteristics.
Data updated
* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.
When interpreting and using the results, please read our methodology and disclaimer.