🆚 GLPI vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than GLPI.
🌍 Zendesk is more popular in all countries.
⭐ GLPI is particularly popular in Brazil.

GLPI

Zendesk

Type

Customer support technology

Customer relationship management system

About

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Paris, France

San Francisco, California, United States

Website

glpi-project.org/en/ #71,276

zendesk.com #304

Pricing

Self-hostedFree version ✔️Community, open source
Basic
(500 assets, 10 IT agents)€100/month
Standard
(5K assets, 50 IT agents)€300/year
Advanced
(more than 5K assets and 50 IT agents)€1,000/year

CloudPublic Cloud€19/agent/month
Private Cloud€21/agent/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year