πŸ†š Gorgias vs. JivoChat

Compare technologies based on real-world usage data *

Type

Customer support technology
Live chat software solution

About

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

JivoChat is a freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

It offers proactive chat invitations, customizable chat widgets, operator performance monitoring, integrations with Facebook, Instagram, Telegram, Viber, WhatsApp, and Google Analytics, and supports connections with third-party chatbots.

Headquarters

San Francisco, California, United States
VitΓ³ria, EspΓ­rito Santo, Brazil

Website

Pricing

Free version ❌
Starter
(50 tickets)
$10+/month
Basic
(200 tickets)
$50+/month
Pro
(2,000 tickets)
$300+/month
Advanced
(5,000 tickets)
$750+/month
Free version βœ”οΈWeb, Telegram, Facebook, Instagram, Viber
Basic
(per agent)
$336/year
Professional
(per agent)
$504/year
Enterprise
(per agent)
$672/year
WhatsApp$324/year
Telephony$48/year
Videocalls$276/agent/year
AI
Assistant$156/year
Agent$828/agent/year

Categories

Customer Support β€Ί Rank #5
Live Chats β€Ί Rank #7
Live Chats β€Ί Rank #4

Popularity

Determined by the number of sites using each technology.

The JivoChat software solution is 1.2 times more popular than Gorgias.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

JivoChat is more popular in Russia, Brazil, and Ukraine, while Gorgias is more popular in the United States, the United Kingdom, and Australia.
Russia
United States
United Kingdom
Australia
Brazil
Ukraine
Belarus
Turkey
Canada
France

Awards

Popularity by domain category

Determined by the number of sites in each category.

JivoChat is more popular among sites focused on marketing and merchandising, business, and Internet services, while Gorgias is more commonly used on online shopping, fashion and beauty, and sports sites.
Online Shopping
Marketing/Merchandising
Fashion/Beauty
Business
Internet Services
Health
Education/Reference
Sports
Travel
Software/Hardware

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#11,469
#12,043
View more ➝
Name
Rank
#4,097
#16,369
#17,083
#22,277
#24,856
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.