🆚 Gorgias vs. Zoho Desk

Compare technologies based on real-world usage data *

📈 Gorgias is much more popular than Zoho Desk.
🌎 Gorgias is more popular in the United States, Australia, and the United Kingdom.
🌍 Zoho Desk is more popular in India, Nigeria, and Argentina.

Gorgias

Zoho Desk

Type

Customer support technology

About

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

Headquarters

San Francisco, California, United States

Chennai, India

Website

gorgias.com #7,766

zoho.com/desk/ #191

Pricing

Free version ❌

Starter
(50 tickets)$10+/month

Basic
(200 tickets)$50+/month

Pro
(2,000 tickets)$300+/month

Advanced
(5,000 tickets)$750+/month

Free version ✔️

Express$9/user/month

Standard$20/user/month

Professional$35/user/month

Enterprise$50/user/month

Popularity

Determined by the number of sites using each technology.

Gorgias customer support technology is 25 times more popular than Zoho Desk.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Gorgias is more popular in the United States, Australia, and the United Kingdom, while Zoho Desk is more popular in India, Nigeria, and Argentina.

United States

Australia

United Kingdom

Canada

France

Germany

Netherlands

New Zealand

Denmark

Italy

Awards

🥈 Second most popular in Australia in the Customer Support category.
🥉 Third most popular in Australia in the Live Chats category.
🥉 Third most popular in New Zealand in the Customer Support category.
🥉 Third most popular in New Zealand in the Live Chats category.
⭐ 4th most popular in the United Kingdom in the Customer Support category.

🔥 13rd most popular in the United Kingdom in the Customer Support category.
⬆️ 22nd most popular in the United States in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Gorgias is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while Zoho Desk is more commonly used on software and hardware sites.

Online Shopping

Fashion/Beauty

Marketing/Merchandising

Business

Sports

Health

Blogs/Wiki

Software/Hardware

Alcohol

Internet Services