🆚 Keap vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Keap.
🌍 Zendesk is more popular in all countries.

Keap

Zendesk

Type

Customer relationship management system

About

Keap is a fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses.

It includes unified contact management, visual sales pipelines, automated email and SMS campaigns, built-in scheduling, advanced workflow automation, invoices with payment processing, landing pages and lead capture forms, and integrations with third-party apps such as Zapier, Gmail, Outlook, and Zoom.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Dallas, Texas, United States

San Francisco, California, United States

Website

keap.com #7,753

zendesk.com #304

Pricing

Free version ❌Free 14-day trial

$299+/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year