🆚 Microsoft Dynamics 365 vs. Salesforce

Compare technologies based on real-world usage data *
Microsoft Dynamics 365
Salesforce

Type

Customer relationship management system
Customer relationship management system

About

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP business applications offered by Microsoft.

It includes modular apps such as Sales, Customer Service, Finance, Supply Chain Management, Commerce and Human Resources, offers embedded AI tools (including Microsoft Copilot), and integrates with Microsoft 365, Power Platform, and Azure.

Salesforce is a cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.

It includes contact and opportunity management, workflow automation, AI-powered predictions via Salesforce Einstein, and the AppExchange marketplace for extensions and integrations.

Headquarters

Redmond, Washington, United States
San Francisco, California, United States

Website

dynamics.microsoft.com
salesforce.com #77

Pricing

Dynamics 365 Sales
Professional$65/user/month
Enterprise$105/user/month
Premium$150/user/month
Dynamics 365 Customer Service
Professional$50/user/month
Enterprise$105/user/month
Premium$195/user/month
Enterprise$1,980/user/year
Unlimited$3,960/user/year
Einstein 1 Sales$6,000/user/year

Categories

CRM › Rank #8
CRM › Rank #5
ERP › Rank #1

Popularity

Determined by the number of sites using each technology.

The Salesforce CRM system is 3 times more popular than Microsoft Dynamics 365.
Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Salesforce is more popular in the United States, the United Kingdom, and Germany, while Microsoft Dynamics 365 is more popular in Austria, Norway, and Vietnam.
United States
United Kingdom
Germany
Australia
Netherlands
Canada
Italy
Switzerland
France
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Salesforce is more popular among sites focused on business, marketing and merchandising, and online shopping, while Microsoft Dynamics 365 is more commonly used on government and military, and public information sites.
Business
Marketing/Merchandising
Online Shopping
Education/Reference
Finance/Banking
Health
Software/Hardware
Fashion/Beauty
Travel
Internet Services

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#6
#298
#1,015
#1,028
#1,191
Name
Rank
#36
#77
#92
#93
#239

Compare alternatives

Technologies with similar characteristics.

See also

Data updated

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

When interpreting and using the results, please read our methodology and disclaimer.