🆚 Microsoft Dynamics 365 vs. Salesforce

Compare technologies based on real-world usage data *

📈 Salesforce is three times more popular than Microsoft Dynamics 365.
🌎 Salesforce is more popular in the United States, the United Kingdom, and Germany.
🌍 Microsoft Dynamics 365 is more popular in Norway, Austria, and Saudi Arabia.

Microsoft Dynamics 365

Salesforce

Type

Customer relationship management system

About

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP business applications offered by Microsoft.

It includes modular apps such as Sales, Customer Service, Finance, Supply Chain Management, Commerce and Human Resources, offers embedded AI tools (including Microsoft Copilot), and integrates with Microsoft 365, Power Platform, and Azure.

Salesforce is a cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.

It includes contact and opportunity management, workflow automation, AI-powered predictions via Salesforce Einstein, and the AppExchange marketplace for extensions and integrations.

Headquarters

Redmond, Washington, United States

San Francisco, California, United States

Website

dynamics.microsoft.com

salesforce.com #151

Pricing

Free version ❌Free 30-day trial

Dynamics 365 SalesProfessional$65/user/month
Enterprise$105/user/month
Premium$150/user/month

Dynamics 365 Customer ServiceProfessional$50/user/month
Enterprise$105/user/month
Premium$195/user/month

Free version ❌Free 30-day trial

Starter Suite$300/user/year

Pro Suite$1,200/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce CRM system is 3 times more popular than Microsoft Dynamics 365.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Salesforce is more popular in the United States, the United Kingdom, and Germany, while Microsoft Dynamics 365 is more popular in Norway, Austria, and Saudi Arabia.

United States

United Kingdom

Germany

Australia

Netherlands

Italy

France

Canada

Spain

Brazil

Awards

🥇 Most popular in the United States in the ERP category.
🥇 Most popular in the United Kingdom in the ERP category.
🥇 Most popular in Australia in the ERP category.
🥇 Most popular in the Netherlands in the ERP category.
🥇 Most popular in Italy in the ERP category.

🥈 Second most popular in Ireland in the CRM category.
🥈 Second most popular in the United Arab Emirates in the CRM category.
🥈 Second most popular in Israel in the CRM category.
🥉 Third most popular in Japan in the CRM category.
🥉 Third most popular in New Zealand in the CRM category.

Popularity by domain category

Determined by the number of sites in each category.

Salesforce is more popular among sites focused on business, marketing and merchandising, and online shopping, while Microsoft Dynamics 365 is more commonly used on government and military, and public information sites.

Business

Marketing/Merchandising

Online Shopping

Education/Reference

Finance/Banking

Health

Fashion/Beauty

Software/Hardware

Internet Services

Government/Military