🆚 Nice CXone vs. Salesforce Enhanced Chat

Compare technologies based on real-world usage data *

📈 Salesforce Enhanced Chat is three times more popular than Nice CXone.
🌎 Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Nice CXone is more popular in Colombia.

Nice CXone

Salesforce Enhanced Chat

Type

Live chat software solution

About

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

Hoboken, New Jersey, United States

San Francisco, California, United States

Website

nice.com #5,564

help.salesforce.com/s/articleView

Pricing

Free version ❌Free 60-day trial

$71+/user/month

Free version ❌Free 30-day trial

Digital Engagement add-on$900+/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce Enhanced Chat software solution is 3 times more popular than Nice CXone.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia, while Nice CXone is more popular in Colombia.

United States

United Kingdom

Australia

Germany

Brazil

Canada

Spain

Italy

France

Netherlands