🆚 RingCentral vs. Zendesk

📈 Zendesk is much more popular than RingCentral.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 RingCentral is more popular in Cameroon.

Statistics based on 3.3M+ analyzed websites. About this data

RingCentral

Zendesk

Type

Customer support technology

Customer relationship management system

About

RingCentral is a business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Belmont, California, United States

San Francisco, California, United States

Website

ringcentral.com #7,439

zendesk.com #304

Pricing

Free version ❌

Core$240/user/year

Advanced$300/user/year

Ultra$420/user/year

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 110 times more popular than RingCentral.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while RingCentral is more popular in Cameroon.

United States

United Kingdom

Australia

France

Netherlands

Germany

Brazil

Italy

Spain

Canada

Awards

⭐ 8th most popular in the United Kingdom in the Instant Messaging category.
🔥 11st most popular in the United Kingdom in the Customer Support category.
🔥 14th most popular in the United States in the Instant Messaging category.
⬆️ 26th most popular in the United States in the Customer Support category.
⬆️ 31st most popular in the United Kingdom in the Live Chats category.

🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the CRM category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than RingCentral in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Education/Reference

Travel

Health

Entertainment

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#4,043

#6,149

#7,439

#8,576

#11,521

Name

Rank

#23

#46

#136

#152

#186