⚡ Customer Support in China

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

China is an East Asian country with a population of around 1.4 billion people.

According to our research, customer support technologies are used on 1.9% of websites from China.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in China in 2026, based on market share.

The most popular is Meiqia, which dominates the market with an overwhelming 68% share.
It is followed by Tidio with 8.7% and 7moor with 6.4%.

🚀 Highlights

Here is a list of the top technologies that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Customer Support Technologies

Below is a more detailed list of 17 customer support technologies used on sites from China, ranked by their market share.

RankNameMarket share
1
Meiqia
Beijing, China

A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents.

Free1,888 RMB+/seat/year
2
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
3
7moor
Beijing, China

A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email.

$39.99+/month
4
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
5
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
6
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
7
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
8
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
-
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
10
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
11
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
12
Re:amaze
Tempe, Arizona, United States

An integrated customer service, live chat, and helpdesk platform for online businesses.

$29+/user/month
13
Dynamics 365 Customer Service
Redmond, Washington, United States

A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

$50+/user/month
14
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
15
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
16
Gladly
San Francisco, California, United States

A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

$180+/user/month
17
Daktela
Prague, Czech Republic

A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

€30+/user/month

👉 See Also

Data is based on the analysis of 82,655 websites from China.
Statistics were last calculated on .
For details, see our methodology and disclaimer.