⚡ Customer Support in Malaysia

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our research, customer support technologies are used on 2.1% of websites from Malaysia.

Statistics based on 11K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Malaysia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 30.2%, followed by LiveChat with 19.4% and Tidio with 17.7%.

Zendesk 30.2%
LiveChat 19.4%
Tidio 17.7%
Crisp 7.7%
Intercom 6.9%
Freshdesk 4%
Gorgias 4%
Re:amaze 1.6%
Genesys Cloud CX 1.6%
Kustomer 1.2%
Twilio 1.2%
Help Scout 1.2%
Ada 0.8%
Meiqia 0.8%
Other 1.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Crisp ^(-2)
6. Freshdesk ^(-1)
8. Re:amaze ^(-3)
9. Genesys Cloud CX ^(-1)
10. Kustomer ^(-8)
11. Twilio ^(-6)
13. Ada ^(-11)
14. Meiqia ^(-1)
18. Sprinklr Service ^(-16)
19. Kayako ^(-23)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 26 customer support technologies used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	30.2%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	19.4%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	17.7%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	7.7%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.9%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	4%
7	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	4%
8	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	1.6%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.6%
10	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	1.2%
11	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1.2%
12	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.2%
13	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.8%
14	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	0.8%
15	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.8%
16	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.4%
17	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	0.4%
18	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.4%
19	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.4%
20	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.4%
21	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.4%
22	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.4%
23	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.4%
24	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.4%
25	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.4%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 11,595 websites from Malaysia.
We currently track the presence of 49 customer support technologies across the web.
Of these, 26 were detected on websites from Malaysia.
Statistics were last calculated on September 19, 2026.
For more details, see our methodology and disclaimer.