⚡ Customer Support in the Philippines

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The Philippines is a Southeast Asian country with a population of over 118 million people.

According to our research, customer support technologies are used on 2.9% of websites from the Philippines.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in the Philippines in 2026, based on market share.

The most popular is Zendesk with an impressive share of 31.8%, followed by LiveChat with 28.7% and Tidio with 10.2%.

Zendesk 31.8%
LiveChat 28.7%
Tidio 10.2%
Crisp 5.7%
Freshdesk 5.7%
Help Scout 3.8%
Gorgias 3.8%
Intercom 3.8%
Ada 1.9%
Zoho Desk 1.3%
Infobip 1.3%
Chatwoot 0.6%
Kustomer 0.6%
ServiceNow 0.6%
Other 0.2%

🚀 Highlights

Here is a list of the top technologies that are more popular in the Philippines than worldwide.
Differences between global and country rankings are shown in parentheses.

4. Crisp ^(-2)
5. Freshdesk ^(-2)
6. Help Scout ^(-2)
9. Ada ^(-13)
10. Zoho Desk ^(-13)
11. Infobip ^(-24)
13. Kustomer ^(-1)
14. ServiceNow ^(-7)
15. Sprinklr Service ^(-18)
16. Freshservice ^(-11)

✨ Best Customer Support Technologies

Below is a more detailed list of 18 customer support technologies used on sites from the Philippines, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	31.8%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	28.7%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	10.2%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	5.7%
5	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5.7%
6	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3.8%
7	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	3.8%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.8%
9	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	1.9%
10	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	1.3%
11	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	1.3%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.6%
13	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.6%
14	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.6%
15	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.6%
16	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.6%
17	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.6%
18	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.6%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 5,348 websites from the Philippines.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.