⚡ Live Chat Software in Bosnia and Herzegovina

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Bosnia and Herzegovina is a Southeastern European country with a population of around 3.2 million people.

According to our data, live chat software is used on 3.7% of websites from Bosnia and Herzegovina.

Statistics based on 2K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Bosnia and Herzegovina in 2026, based on market share.

The most popular is Tawk.to with an impressive share of 43.4%, followed by Chaty with 12.3% and Tidio with 7.5%.

Tawk.to 43.4%
Chaty 12.3%
Tidio 7.5%
Infobip 6.6%
Zendesk Chat 6.6%
LiveChat 4.7%
Smartsupp 2.8%
Salesforce Chat 2.8%
Call Now Button 2.8%
LivePerson 1.9%
Chatway 1.9%
Chatbase 1.9%
HelpCrunch 1.9%
Salesforce Enhanced Chat 1.9%
Other 0.9%

🚀 Highlights

Here is a list of the top solutions that is more popular in Bosnia and Herzegovina than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
3. Tidio ^(-1)
4. Infobip ^(-96)
7. Smartsupp ^(-4)
8. Salesforce Chat ^(-7)
9. Call Now Button ^(-4)
10. LivePerson ^(-18)
11. Chatway ^(-35)
12. Chatbase ^(-7)
13. HelpCrunch ^(-42)

✨ Best Live Chat Software

Below is a more detailed list of 23 live chat software solutions used on sites from Bosnia and Herzegovina, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	43.4%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	12.3%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.5%
4	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	6.6%
5	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	6.6%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	4.7%
7	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	2.8%
8	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	2.8%
9	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	2.8%
10	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.9%
11	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	1.9%
12	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1.9%
13	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.9%
14	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.9%
15	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.9%
16	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	0.9%
17	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$189+/month	0.9%
18	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.9%
19	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	0.9%
20	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.9%
21	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.9%
22	Microsoft Copilot Studio Redmond, Washington, United States A low-code platform for building, customizing, and managing generative AI assistants called copilots. $30+/user/month	0.9%
23	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	0.9%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 2,865 websites from Bosnia and Herzegovina.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 23 were detected on websites from Bosnia and Herzegovina.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.