⚡ Live Chat Software in Indonesia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our data, live chat software is used on 9.3% of websites from Indonesia.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Indonesia in 2026, based on market share.

The most popular is LiveChat, which dominates the market with an overwhelming 60.4% share.
It is followed by Tawk.to with 19.6% and Chaty with 4.8%.

LiveChat 60.4%
Tawk.to 19.6%
Chaty 4.8%
GetButton 4.4%
Zendesk Chat 3.6%
Freshchat 1.4%
Crisp 1.3%
Tidio 1%
Salesforce Chat 0.8%
JivoChat 0.7%
Intercom 0.7%
Pure Chat 0.5%
Chatwoot 0.5%
Smartsupp 0.4%
Yellow.ai 0.4%

🚀 Highlights

Here is a list of the top software that is more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. LiveChat ^(-2)
3. Chaty ^(-5)
4. GetButton ^(-8)
6. Freshchat ^(-8)
7. Crisp ^(-3)
9. Salesforce Chat ^(-4)
12. Pure Chat ^(-9)
15. Yellow.ai ^(-59)
16. My Live Chat ^(-11)
19. Chatra ^(-9)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 48 live chat software solutions used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	60.4%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	19.6%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	4.8%
4	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	4.4%
5	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	3.6%
6	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.4%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.3%
8	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1%
9	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.8%
10	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.7%
11	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	0.7%
12	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.5%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.5%
14	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.4%
15	Yellow.ai San Mateo, California, United States A full-stack service automation platform powered by generative AI that enables enterprises to build and deploy chatbots and voice bots for various functions, including customer support, sales, and HR. Free$$$	0.4%
16	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.4%
17	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.2%
18	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.2%
19	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.2%
20	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.1%
21	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	0.1%
22	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	0.1%
23	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	0.1%
24	ChatBot Wrocław, Poland An AI platform that allows you to build and deploy conversational chatbots without any coding skills. $65+/month	0.1%
25	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.1%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 33,049 websites from Indonesia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.