📈 Live Chat Software Ranked #51–#68 in Italy

See the Top 25

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Italy is a Southern European country with a population of around 59 million people.

The following list shows the live chat software ranked from 51st to 68th out of 68 used on websites in Italy.

RankNameMarket share
51
Dialogflow
Mountain View, California, United States

A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application.

$0.002+/request
52
SnapEngage
Dallas, Texas, United States

A live chat solution built for sales and support.

53
Infobip
London, United Kingdom

A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

€39+/month
54
HelpCrunch
Wilmington, Delaware, United States

A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

$15+/user/month
55
Dynamics 365 Customer Service
Redmond, Washington, United States

A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

$50+/user/month
56
Rocket.Chat
Wilmington, Delaware, United States

An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients.

FreeOpen source$$$
57
Sprinklr Service
New York, United States

A customer service solution that unifies voice, digital and social channels.

$249/seat/month
-
Botsonic
San Francisco, California, United States

An AI chatbot builder that enables businesses to create custom conversational agents trained on their own data and embed them as chat widgets on websites or connect them to messaging platforms.

$19+/month
59
Chatlio
Seattle, Washington, United States

A live chat solution that allows to talk with customers directly from Slack.

$29+/month
60
Kayako
Austin, Texas, United States

A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.

$39+/agent/month
61
User.com
Hem, France

A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools.

$$$
62
Botsify
Karachi, Pakistan

A chatbot builder and conversational AI tool that helps you create chatbots for websites, Facebook, WhatsApp, Instagram, and Telegram.

$49+/month
63
Boost.ai
Sandnes, Norway

An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support.

$$$
64
Talkative
Newport, United Kingdom

A customer engagement platform with live chat, AI chatbots, live video calls, and social messaging.

$70+/month
-
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
66
Daktela
Prague, Czech Republic

A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

€30+/user/month
67
Emplifi
Columbus, Ohio, United States

An unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies.

$2,400+/year
-
Twilio
San Francisco, California, United States

A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

Free$250+/month

👉 See Also

Data is based on the analysis of 87,898 websites from Italy.
Statistics were last calculated on .
For details, see our methodology and disclaimer.