⚡ Live Chat Software in Thailand

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Thailand is a Southeast Asian country with a population of around 72 million people.

According to our data, live chat software is used on 3.4% of websites from Thailand.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Thailand in 2026, based on market share.

The most popular is Chaty with an impressive share of 41.6%, followed by GetButton with 16.9% and Tawk.to with 10.4%.

Chaty 41.6%
GetButton 16.9%
Tawk.to 10.4%
Zendesk Chat 9%
LiveChat 7.3%
Crisp 3%
Tidio 1.6%
Zoho SalesIQ 1.2%
Freshchat 1.2%
Boost 0.9%
Respond.io 0.8%
Help Scout 0.8%
Salesforce Chat 0.7%
JivoChat 0.7%
Other 3.9%

🚀 Highlights

Here is a list of the top software that is more popular in Thailand than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Chaty ^(-7)
2. GetButton ^(-10)
6. Crisp ^(-4)
8. Zoho SalesIQ ^(-3)
9. Freshchat ^(-5)
10. Boost ^(-6)
11. Respond.io ^(-49)
12. Help Scout ^(-6)
15. Dialogflow ^(-43)
17. Pure Chat ^(-4)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 44 live chat software solutions used on sites from Thailand, ranked by their market share.

Rank	Name	Market share
1	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	41.6%
2	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	16.9%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	10.4%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.3%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3%
7	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.6%
8	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.2%
9	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.2%
10	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.9%
11	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	0.8%
12	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.8%
13	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.7%
14	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.7%
15	Dialogflow Mountain View, California, United States A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application. $0.002+/request	0.7%
16	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.5%
17	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.5%
18	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	0.5%
19	SnapEngage Dallas, Texas, United States A live chat solution built for sales and support.	0.4%
20	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.4%
21	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	0.4%
22	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.4%
23	Userlike Cologne, Germany An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany. Free$130+/month	0.3%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.3%
25	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.3%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 22,527 websites from Thailand.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.