🆚 Azure AI Bot Service vs. Zendesk Chat

Compare technologies based on real-world usage data *
Azure AI Bot Service
Zendesk Chat

Type

Live chat software solution
Live chat software solution

About

Azure AI Bot Service is a coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Redmond, Washington, United States
San Francisco, California, United States

Website

azure.microsoft.com
zendesk.com #304

Pricing

Free version ✔️Unlimited standard channel messages, 10K premium channel messages per month, requires payment for Azure App Services
S1
Free version ✔️Standard channels
Premium channels$0.50 per 1,000 messages
Free version ❌Free 14-day trial
Support Team$228+/agent/year

Categories

Live Chats › Rank #38
Live Chats › Rank #2

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software solution is 29 times more popular than Azure AI Bot Service.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular than Azure AI Bot Service in all countries.
United States
United Kingdom
Australia
Netherlands
France
Italy
Spain
Germany
India
Brazil

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Azure AI Bot Service in all market segments.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Education/Reference
Travel
Software/Hardware
Health
Real Estate

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#162
#1,282
#1,333
#2,274
#2,520
View more ➝
Name
Rank
#304
#456
#1,434
#1,852
#1,982
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.