🆚 Bitrix24 vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Bitrix24.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Bitrix24 is more popular in Russia, Ukraine, and Belarus.

Bitrix24

Zendesk

Type

Customer relationship management system

About

Bitrix24 is a Russian multi-component collaboration, automation, sales and marketing software platform.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Kaliningrad, Russia

San Francisco, California, United States

Website

bitrix24.com #27,544

zendesk.com #304

Pricing

Free version ✔️

Base (5 users)$61/month

Standard (50 users)$124/month

Pro (100 users)$249/month

Enterprise (250 users)$499/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 8 times more popular than Bitrix24.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Bitrix24 is more popular in Russia, Ukraine, and Belarus.

United States

Russia

United Kingdom

Australia

France

Netherlands

Germany

Brazil

Italy

Spain