🆚 Chatty vs. Zendesk Chat

Chatty is a live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget.

It includes an AI chatbot trained on store products, multi-channel messaging across WhatsApp, Messenger, Instagram, email, and SMS, automation workflows, visitor tracking, and multilingual chat with real-time translation in 19 languages.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Popularity

Determined by the number of sites using each technology.

• 🥇 Most popular in Australia in the Live Chats category.
• 🥇 Most popular in Spain in the Live Chats category.
• 🥇 Most popular in Singapore in the Live Chats category.
• 🥇 Most popular in Denmark in the Live Chats category.
• 🥇 Most popular in Mexico in the Live Chats category.

Top sites

Top-ranked sites that use these technologies.

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• Chatty technology profile
• Avada Commerce company profile

• Zendesk Chat technology profile
• Zendesk company profile