🆚 Chatwoot vs. Gorgias

Compare technologies based on real-world usage data *

📈 Gorgias is much more popular than Chatwoot.
🌎 Gorgias is more popular in the United States, Australia, and the United Kingdom.
🌎 Chatwoot is more popular in Brazil, India, and Indonesia.

Chatwoot

Gorgias

Type

Live chat software solution

Customer support technology

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Headquarters

San Francisco, California, United States

Website

chatwoot.com #52,715

gorgias.com #7,766

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ❌

Starter
(50 tickets)$10+/month

Basic
(200 tickets)$50+/month

Pro
(2,000 tickets)$300+/month

Advanced
(5,000 tickets)$750+/month

Popularity

Determined by the number of sites using each technology.

Gorgias customer support technology is 16 times more popular than Chatwoot.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Gorgias is more popular in the United States, Australia, and the United Kingdom, while Chatwoot is more popular in Brazil, India, and Indonesia.

United States

Australia

United Kingdom

Canada

France

Germany

Netherlands

New Zealand

Denmark

Spain