🆚 CiviCRM vs. Zendesk
- 📈 Zendesk is much more popular than CiviCRM.
- 🌍 Zendesk is more popular in all countries.
CiviCRM
ZendeskType
About
CiviCRM is an open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs.
It provides contact and membership management, donation processing, event registration, email marketing, grant tracking, peer-to-peer fundraising, and recurring contribution support, and integrates with content management systems such as 
Drupal, 
WordPress, 
Backdrop CMS, and 
Joomla.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 11st most popular in the United Kingdom in the CRM category.
- ⬆️ 22nd most popular in the United Kingdom in the Marketing Automation category.
- ⬆️ 26th most popular in the United States in the CRM category.
- ⬆️ 38th most popular in the United States in the Marketing Automation category.
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United States in the CRM category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the CRM category.
- 🥇 Most popular in France in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Brevo
HighLevel
Keap
Edrone
Salesforce
Help Scout
Jira Service Management🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.