🆚 Crisp vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is five times more popular than Crisp.
🌎 Zendesk is more popular in the United States, the United Kingdom, and France.
🌍 Crisp is more popular in Iran, Bangladesh, and Morocco.

Crisp

Zendesk

Type

Live chat software solution

Customer relationship management system

About

Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

It supports multichannel conversations including web chat, WhatsApp, Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Nantes, France

San Francisco, California, United States

Website

crisp.chat #19,977

zendesk.com #304

Pricing

Free version ✔️2 seats, 100 customer profiles

Mini
(4 seats, 5K customer profiles)€45/month

Essentials
(10 seats, 50K customer profiles, 50 AI actions)€95/month

Plus
(20+ seats, 200K customer profiles, unlimited AI)€295/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 5 times more popular than Crisp.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and France, while Crisp is more popular in Iran, Bangladesh, and Morocco.

United States

United Kingdom

France

Australia

Netherlands

Germany

Brazil

Spain

Italy

India