🆚 Dynamics 365 Customer Service vs. Salesforce Chat

Compare technologies based on real-world usage data *

📈 Salesforce Chat is much more popular than Dynamics 365 Customer Service.
🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Dynamics 365 Customer Service is more popular in Zambia and Qatar.

Dynamics 365 Customer Service

Salesforce Chat

Type

Live chat software solution

About

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

Salesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.

Headquarters

Redmond, Washington, United States

San Francisco, California, United States

Website

microsoft.com #3

salesforce.com #151

Pricing

Free version ❌Free 30-day trial

Professional$600/user/year

Enterprise$1,260/user/year

Premium$2,340/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce Chat software solution is 18 times more popular than Dynamics 365 Customer Service.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Chat is more popular in the United States, the United Kingdom, and Australia, while Dynamics 365 Customer Service is more popular in Zambia and Qatar.

United States

United Kingdom

Australia

Germany

Canada

Netherlands

Italy

France

Japan

Spain