🆚 Gladly vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Gladly.
🌍 Zendesk is more popular in all countries.

Gladly

Zendesk

Type

Live chat software solution

Customer relationship management system

About

Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Francisco, California, United States

Website

gladly.ai #828,047

zendesk.com #304

Pricing

Free version ❌

Hero Package
(minimum 10 users)$2,160+/user/year

Superhero Package
(minimum 45 users)$2,520+/user/year

Free version ❌Free 14-day trial

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