🆚 Intercom vs. Pendo

📈 Intercom is much more popular than Pendo.
🌍 Intercom is more popular in all countries.

Statistics based on 3.3M+ analyzed websites. About this data

Intercom

Pendo

Type

Live chat software

Digital adoption platform

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Pendo is a product experience and digital adoption platform that collects data, analyzes user behavior, delivers in-app guidance, and gathers feedback.

Headquarters

San Francisco, California, United States

Raleigh, North Carolina, United States

Website

intercom.com #1,271

pendo.io #89,122

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ✔️Business email address required, 500 monthly active users limit

$8,000+/year

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 7 times more popular than Pendo.

Total websites

Market share

Digital Adoption

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular than Pendo in all countries.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Ireland

Brazil

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

🥈 Second most popular in the United States in the Digital Adoption category.
🥈 Second most popular in the United Kingdom in the Digital Adoption category.
⬆️ 21st most popular in the United States in the Feedback category.
⬆️ 49th most popular in the United States in the Analytics category.
⬆️ 76th most popular in the United Kingdom in the Analytics category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Pendo in all market segments.

Business

Internet Services

Marketing/Merchandising

Software/Hardware

Online Shopping

Education/Reference

Finance/Banking

Health

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#12

#165

#378

#1,053

#1,454

Name

Rank

#23

#1,626

#1,939

#2,301