🆚 Intercom vs. Salesforce Chat

Compare technologies based on real-world usage data *

📈 Intercom is three times more popular than Salesforce Chat.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Salesforce Chat is more popular in Italy, Japan, and Austria.

Intercom

Salesforce Chat

Type

Live chat software solution

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Salesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.

Headquarters

San Francisco, California, United States

Website

intercom.com #1,271

salesforce.com #151

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 2.7 times more popular than Salesforce Chat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Salesforce Chat is more popular in Italy, Japan, and Austria.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Italy

Brazil

Spain

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

⭐ 6th most popular in Japan in the Live Chats category.
⭐ 7th most popular in Austria in the Live Chats category.
⭐ 9th most popular in the United States in the Live Chats category.
⭐ 9th most popular in Italy in the Live Chats category.
⭐ 9th most popular in Switzerland in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, marketing and merchandising, and Internet services, while Salesforce Chat is more commonly used on health, fashion and beauty, and non-profit, advocacy and NGO sites.

Business

Marketing/Merchandising

Internet Services

Online Shopping

Software/Hardware

Education/Reference

Health

Finance/Banking

Fashion/Beauty

Travel