⚡ Customer Support in Hong Kong

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our research, customer support technologies are used on 1.3% of websites from Hong Kong.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Hong Kong in 2026, based on market share.

The most popular is Meiqia with an impressive share of 32.1%, followed by Zendesk with 24.8% and Tidio with 9%.

Meiqia 32.1%
Zendesk 24.8%
Tidio 9%
LiveChat 8.1%
Intercom 5.6%
Crisp 4.7%
Gorgias 4.7%
7moor 3%
Freshdesk 2.6%
Kustomer 1.3%
Help Scout 0.9%
Genesys Cloud CX 0.9%
Gladly 0.9%
Chatwoot 0.4%
Other 1%

🚀 Highlights

Here is a list of the top technologies that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Meiqia ^(-8)
8. 7moor ^(-24)
10. Kustomer ^(-4)
13. Gladly ^(-12)
15. Ada ^(-7)
17. Zoho Desk ^(-6)
18. RingCentral ^(-8)
19. Sprinklr Service ^(-14)
20. Freshservice ^(-7)

✨ Best Customer Support Technologies

Below is a more detailed list of 23 customer support technologies used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	32.1%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	24.8%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	9%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8.1%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.6%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.7%
7	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	4.7%
8	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	3%
9	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	2.6%
10	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	1.3%
11	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.9%
12	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.9%
13	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.9%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.4%
15	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.4%
16	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	0.4%
17	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.4%
18	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.4%
19	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.4%
20	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.4%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.4%
22	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.4%
-	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.4%

👉 See Also

🌎 Customer Support in other countries
- China
- Japan
- Taiwan

Data is based on the analysis of 17,964 websites from Hong Kong.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.