⚡ Customer Support in Taiwan

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Taiwan is an East Asian island country with a population of around 23.6 million people.

According to our research, customer support technologies are used on 0.7% of websites from Taiwan.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Taiwan in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 51.6% share.
It is followed by LiveChat with 14.3% and Intercom with 9.9%.

Zendesk 51.6%
LiveChat 14.3%
Intercom 9.9%
Crisp 6.6%
Tidio 6.6%
Freshdesk 3.3%
UserVoice 2.2%
Chatwoot 2.2%
Twilio 1.1%
Help Scout 1.1%
Dynamics 365 Customer Service 1.1%
Infobip 1.1%
Meiqia 1.1%
Re:amaze 1.1%

🚀 Highlights

Here is a list of the top technologies that are more popular in Taiwan than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-1)
4. Crisp ^(-2)
6. Freshdesk ^(-1)
11. Dynamics 365 Customer Service ^(-19)
12. Infobip ^(-23)

✨ Best Customer Support Technologies

Below is a more detailed list of 15 customer support technologies used on sites from Taiwan, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	51.6%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	14.3%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	9.9%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.6%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.6%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.3%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	2.2%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	2.2%
-	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1.1%
10	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.1%
11	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	1.1%
12	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	1.1%
13	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	1.1%
14	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.1%
15	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	1.1%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 12,210 websites from Taiwan.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.