⚡ Live Chat Software in Estonia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Estonia is a Northern European country with a population of around 1.3 million people.

According to our data, live chat software is used on 4.1% of websites from Estonia.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Estonia in 2026, based on market share.

The most popular is Tawk.to with a share of 22.2%, followed by Zendesk Chat with 15% and Intercom with 7.7%.

Tawk.to 22.2%
Zendesk Chat 15%
Intercom 7.7%
JivoChat 6.8%
LiveChat 6.3%
Tidio 5.8%
Help Scout 4.8%
Crisp 3.9%
Genesys Cloud CX 2.9%
Boost.ai 2.4%
Chatbase 2.4%
Olark 2.4%
Freshchat 2.4%
Drift 1.9%
Other 13.1%

🚀 Highlights

Here is a list of the top software that is more popular in Estonia than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-3)
7. Help Scout ^(-11)
8. Crisp ^(-2)
9. Genesys Cloud CX ^(-16)
10. Boost.ai ^(-65)
11. Chatbase ^(-12)
12. Olark ^(-5)
13. Freshchat ^(-1)
14. Drift ^(-6)
16. Chatra ^(-12)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 33 live chat software solutions used on sites from Estonia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	22.2%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	15%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	7.7%
4	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	6.8%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.3%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.8%
7	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	4.8%
8	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.9%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.9%
10	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	2.4%
11	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2.4%
12	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	2.4%
13	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.4%
14	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.9%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.9%
16	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.4%
17	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.4%
18	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.4%
-	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	1%
20	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1%
21	Trengo Utrecht, Netherlands A customer engagement platform that combines multiple communication channels into one shared inbox. $209+/month	1%
22	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	1%
23	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1%
24	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.5%
25	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.5%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 5,049 websites from Estonia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.