⚡ Live Chat Software in Finland

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Finland is a Northern European country with a population of around 5.6 million people.

According to our data, live chat software is used on 5.4% of websites from Finland.

Statistics based on 19K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Finland in 2026, based on market share.

The most popular is Leadoo with a share of 26.4%, followed by Giosg with 17% and Tawk.to with 13.3%.

Leadoo 26.4%
Giosg 17%
Tawk.to 13.3%
Zendesk Chat 6.7%
Intercom 4.8%
Crisp 4.2%
Shopify Inbox 3%
Chatbase 2.7%
LiveChat 2.6%
HubSpot Chat 2.5%
Tidio 2.2%
Salesforce Chat 2.1%
Freshchat 1.9%
Boost.ai 1.6%
Other 9%

🚀 Highlights

Here is a list of the top solutions that is more popular in Finland than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Leadoo ^(-46)
2. Giosg ^(-59)
5. Intercom ^(-2)
6. Crisp ^(-4)
8. Chatbase ^(-15)
10. HubSpot Chat ^(-5)
12. Salesforce Chat ^(-2)
13. Freshchat ^(-3)
14. Boost.ai ^(-67)
15. Genesys Cloud CX ^(-10)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 57 live chat software solutions used on sites from Finland, ranked by their market share.

Rank	Name	Market share
1	Leadoo Helsinki, Finland A conversion platform that uses interactive on-site engagement tools, AI-enhanced chatbots, smart forms, visual bots, and analytics to help businesses turn passive website traffic into qualified leads. Free€699+/month	26.4%
2	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	17%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	13.3%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	6.7%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.8%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.2%
7	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	3%
8	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2.7%
9	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	2.6%
10	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.5%
11	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	2.2%
12	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.1%
13	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.9%
14	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	1.6%
15	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.6%
16	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.5%
17	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.5%
18	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.4%
19	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1%
20	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.9%
21	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	0.7%
22	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.6%
23	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	0.6%
24	Qualified San Francisco, California, United States A conversational marketing platform designed to help B2B companies connect with qualified buyers in real time and engage with them instantly. $3,500+/month	0.5%
25	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.5%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 19,568 websites from Finland.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 57 were detected on websites from Finland.
Statistics were last calculated on June 20, 2026.
For more details, see our methodology and disclaimer.