⚡ Live Chat Software in Finland

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Finland is a Northern European country with a population of around 5.6 million people.

According to our data, live chat software is used on 5.4% of websites from Finland.

Statistics based on 21K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Finland in 2026, based on market share.

The most popular is Leadoo with a share of 28.2%, followed by Giosg with 16.8% and Tawk.to with 12.5%.

Leadoo 28.2%
Giosg 16.8%
Tawk.to 12.5%
Zendesk Chat 5.7%
Intercom 4.9%
Crisp 4.4%
Chatbase 3.5%
HubSpot Chat 2.9%
Shopify Inbox 2.5%
LiveChat 2.2%
Salesforce Chat 2%
Gorgias 1.9%
Tidio 1.8%
Freshchat 1.7%
Other 9.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Finland than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Leadoo ^(-47)
2. Giosg ^(-59)
6. Crisp ^(-4)
7. Chatbase ^(-12)
8. HubSpot Chat ^(-6)
11. Salesforce Chat ^(-4)
14. Freshchat ^(-4)
15. Help Scout ^(-5)
16. Boost ^(-1)
17. Boost.ai ^(-72)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 59 live chat software solutions used on sites from Finland, ranked by their market share.

Rank	Name	Market share
1	Leadoo Helsinki, Finland A conversion platform that uses interactive on-site engagement tools, AI-enhanced chatbots, smart forms, visual bots, and analytics to help businesses turn passive website traffic into qualified leads. Free€699+/month	28.2%
2	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	16.8%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	12.5%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	5.7%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.9%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.4%
7	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	3.5%
8	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	2.9%
9	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	2.5%
10	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	2.2%
11	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	2%
12	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.9%
13	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.8%
14	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.7%
15	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.6%
16	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.6%
17	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	1.4%
18	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.4%
19	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	0.8%
20	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.8%
21	WP Social Ninja Newark, Delaware, United States A plugin for WordPress that allows you to embed social feeds (Instagram, Facebook), reviews (Google Reviews, WooCommerce Reviews), and chat widgets into your website. Free$44/year	0.8%
22	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.7%
23	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	0.7%
24	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.6%
25	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.6%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 21,980 websites from Finland.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 59 were detected on websites from Finland.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.