📈 Live Chat Software Ranked #26–#50 in Malaysia

See the Top 25

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Malaysia is a Southeast Asian country with a population of over 34 million people.

The following list shows the live chat software ranked from 26th to 50th out of 51 used on websites in Malaysia.

RankNameMarket share
26
Chatbase
Toronto, Ontario, Canada

A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations.

Free$40+/month
27
LivePerson
New York, United States

An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Facebook Messenger and WhatsApp, and can scale to any number of conversations.

$$$
28
Meiqia
Beijing, China

A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents.

Free1,888 RMB+/seat/year
29
HubSpot Chat
Cambridge, Massachusetts, United States

Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions.

Free$20+/seat/month
30
Re:amaze
Tempe, Arizona, United States

An integrated customer service, live chat, and helpdesk platform for online businesses.

$29+/user/month
31
Infobip
London, United Kingdom

A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

€39+/month
32
Ada
Toronto, Ontario, Canada

An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

$$$
33
Trengo
Utrecht, Netherlands

A customer engagement platform that combines multiple communication channels into one shared inbox.

$209+/month
34
Smartsupp
Brno, Czech Republic

A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

Free$14+/month
35
Drift
Atlanta, Gerogia, United States

A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

$75+/user/month
36
Userlike
Cologne, Germany

An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany.

Free$130+/month
37
Sprinklr Service
New York, United States

A customer service solution that unifies voice, digital and social channels.

$249/seat/month
38
Microsoft Copilot Studio
Redmond, Washington, United States

A graphical low-code tool for building and maintaining your own generative AI tools, called Copilots.

$200+/month
39
HelpCrunch
Wilmington, Delaware, United States

A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

$15+/user/month
40
Botsify
Karachi, Pakistan

A chatbot builder and conversational AI tool that helps you create chatbots for websites, Facebook, WhatsApp, Instagram, and Telegram.

$49+/month
41
Azure AI Bot Service
Redmond, Washington, United States

A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots.

Free$$$
42
Kayako
Austin, Texas, United States

A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.

$39+/agent/month
43
Sunshine Conversations
San Francisco, California, United States

A customizable messaging platform that allows users to connect third-party bots and leverage the API.

$115+/agent/month
-
Botsonic
San Francisco, California, United States

An AI chatbot builder that enables businesses to create custom conversational agents trained on their own data and embed them as chat widgets on websites or connect them to messaging platforms.

$19+/month
45
Customers.ai
Boston, Massachusetts, United States

A visitor identification and prospecting platform that provides B2C businesses and marketing agencies with tools to find and engage customers.

$199+/month
46
Dialogflow
Mountain View, California, United States

A natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application.

$0.002+/request
-
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
48
Emplifi
Columbus, Ohio, United States

An unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies.

$2,400+/year
49
Botpress
Quebec City, Canada

An all-in-one platform for developers building chatbot applications powered by the latest LLMs.

Free$89+/month
50
Gist
Newark, Delaware, United States

A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.

Free$29+/month

👉 See Also

Data is based on the analysis of 9,736 websites from Malaysia.
Statistics were last calculated on .
For details, see our methodology and disclaimer.