⚡ Live Chat Software in New Zealand

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

New Zealand is an Oceanian country with a population of over 5.1 million people.

According to our data, live chat software is used on 5% of websites from New Zealand.

⭐ Most Popular in 2026

The following chart shows the top live chat software in New Zealand in 2026, based on market share.

The most popular is Zendesk Chat with a share of 15.7%, followed by Tawk.to with 13.9% and Gorgias with 10.9%.

Zendesk Chat 15.7%
Tawk.to 13.9%
Gorgias 10.9%
LiveChat 10.9%
Intercom 6.7%
Boost 6.2%
Tidio 6.2%
Olark 3.5%
Genesys Cloud CX 3.2%
Freshchat 3%
Zoho SalesIQ 2.5%
Salesforce Chat 2.5%
HubSpot Chat 2.5%
Re:amaze 1.7%
Other 10.6%

🚀 Highlights

Here is a list of the top software that is more popular in New Zealand than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
3. Gorgias ^(-4)
5. Intercom ^(-1)
6. Boost ^(-10)
8. Olark ^(-9)
9. Genesys Cloud CX ^(-16)
10. Freshchat ^(-4)
12. Salesforce Chat ^(-1)
13. HubSpot Chat ^(-2)
14. Re:amaze ^(-15)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 50 live chat software solutions used on sites from New Zealand, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	15.7%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	13.9%
3	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	10.9%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	10.9%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.7%
6	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	6.2%
7	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.2%
8	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	3.5%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	3.2%
10	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3%
11	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.5%
12	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.5%
13	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.5%
14	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.7%
15	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.7%
16	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.6%
17	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.6%
18	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.5%
19	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.3%
20	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	1.2%
21	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.2%
22	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
23	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	0.9%
24	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.7%
25	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.7%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries
- United Kingdom
- Israel

Data is based on the analysis of 13,907 websites from New Zealand.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.