🆚 Dynamics 365 Customer Service vs. Zendesk

Compare technologies based on real-world usage data *
Dynamics 365 Customer Service
Zendesk

Type

Live chat software solution
Customer relationship management system

About

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Redmond, Washington, United States
San Francisco, California, United States

Website

microsoft.com #3
zendesk.com #304

Pricing

Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Free version ❌Free 14-day trial
Customer Service
Support Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year
Employee Service
Suite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Categories

Live Chats › Rank #72
Customer Support › Rank #30
Customer Support › Rank #1
CRM › Rank #1

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 152 times more popular than Dynamics 365 Customer Service.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Dynamics 365 Customer Service is more popular in Zambia.
United States
United Kingdom
Australia
France
Netherlands
Germany
Brazil
Italy
Spain
Canada

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Dynamics 365 Customer Service in all market segments.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Software/Hardware
Education/Reference
Travel
Health
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#5,396
#6,202
#6,573
#7,594
#8,920
View more ➝
Name
Rank
#23
#34
#46
#136
#152
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.