🆚 Freshchat vs. Olark

Compare technologies based on real-world usage data *

📈 Freshchat is slightly more popular than Olark.
🌍 Freshchat is more popular in the United Kingdom, Australia, and Canada.
🌎 Olark is more popular in the United States, New Zealand, and Argentina.

Freshchat

Olark

Type

Live chat software solution

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Olark is a chat application for websites that provides analytics tools and AI chatbots.

Headquarters

San Mateo, California, United States

San Jose, California, United States

Website

freshworks.com #1,147

olark.com #419,306

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ❌Free 14-day trial

Per seat$29+/month

Popularity

Determined by the number of sites using each technology.

The Freshchat software solution is 1.2 times more popular than Olark.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Freshchat is more popular in the United Kingdom, Australia, and Canada, while Olark is more popular in the United States, New Zealand, and Argentina.

United States

United Kingdom

Australia

Canada

Netherlands

Germany

France

India

Italy

Switzerland

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in the Netherlands in the Live Chats category.

⭐ 8th most popular in the United States in the Live Chats category.
⭐ 8th most popular in Switzerland in the Live Chats category.
⭐ 8th most popular in New Zealand in the Live Chats category.
🔥 12nd most popular in Canada in the Live Chats category.
🔥 14th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Freshchat is more popular among sites focused on online shopping, marketing and merchandising, and education and reference, while Olark is more commonly used on business, software and hardware, and travel sites.

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Internet Services

Software/Hardware

Travel

Fashion/Beauty

Health

Real Estate