🆚 Freshchat vs. Zendesk Chat
Compare technologies based on real-world usage data *- 📈 Zendesk Chat is much more popular than Freshchat.
- 🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Freshchat is more popular in Nicaragua, Bolivia, and the Bahamas.
Freshchat
Zendesk ChatType
About
Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.
It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.
Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.
It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.
Headquarters
Pricing
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Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 6th most popular in South Africa in the Live Chats category.
- ⭐ 6th most popular in Indonesia in the Live Chats category.
- ⭐ 6th most popular in Switzerland in the Live Chats category.
- ⭐ 7th most popular in Malaysia in the Live Chats category.
- ⭐ 8th most popular in the Netherlands in the Live Chats category.
- 🥇 Most popular in Australia in the Live Chats category.
- 🥇 Most popular in Spain in the Live Chats category.
- 🥇 Most popular in Singapore in the Live Chats category.
- 🥇 Most popular in Denmark in the Live Chats category.
- 🥇 Most popular in Mexico in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
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Dynamics 365 Customer Service* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.