🆚 Gorgias vs. Zendesk Chat

📈 Zendesk Chat is twice as popular as Gorgias.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Gorgias is more popular in Laos and Iraq.

Statistics based on 3.3M+ analyzed websites. About this data

Gorgias

Zendesk Chat

Type

Customer support technology

Live chat software

About

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

San Francisco, California, United States

Website

gorgias.com #7,766

zendesk.com #304

Pricing

Free version ❌

Starter
(50 tickets)$10+/month

Basic
(200 tickets)$50+/month

Pro
(2,000 tickets)$300+/month

Advanced
(5,000 tickets)$750+/month

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 2.4 times more popular than Gorgias.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Gorgias is more popular in Laos and Iraq.

United States

United Kingdom

Australia

France

Netherlands

Germany

Italy

Canada

Spain

Brazil

Awards

🥈 Second most popular in Australia in the Customer Support category.
🥉 Third most popular in Australia in the Live Chats category.
🥉 Third most popular in New Zealand in the Customer Support category.
🥉 Third most popular in New Zealand in the Live Chats category.
⭐ 4th most popular in the United Kingdom in the Customer Support category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular among sites focused on online shopping, business, and marketing and merchandising, while Gorgias is more commonly used on fashion and beauty sites.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Sports

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#7,157

#7,485

#7,766

#11,469

#12,043

Name

Rank

#304

#456

#1,333

#1,434

#1,852