🆚 HubSpot Chat vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Zendesk Chat is much more popular than HubSpot Chat.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 HubSpot Chat is more popular in Mongolia.

HubSpot Chat

Zendesk Chat

Type

Live chat software solution

About

HubSpot Chat is live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions.

It offers automated routing based on agent availability, a no-code chatbot builder, customizable welcome messages and chat widget branding, and a shared inbox that unifies live chat, chatbot, and messaging from Facebook Messenger, SMS, and other channels.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Cambridge, Massachusetts, United States

San Francisco, California, United States

Website

hubspot.com #289

zendesk.com #304

Pricing

Free version ✔️

Marketing HubStarter
(1K contacts)$20/seat/month
Professional
(3 seats, 2K contacts)$890/month
Enterprise
(5 seats, 10K contacts)$3,600/month

Free version ❌Free 14-day trial

Support Team$228+/agent/year