🆚 Salesforce Chat vs. Salesforce Enhanced Chat

Compare technologies based on real-world usage data *

📈 Salesforce Chat is twice as popular as Salesforce Enhanced Chat.
🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
🌎 Salesforce Enhanced Chat is more popular in Mexico, Tanzania, and Taiwan.

Salesforce Chat

Salesforce Enhanced Chat

Type

Live chat software solution

About

Salesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

San Francisco, California, United States

Website

salesforce.com #151

help.salesforce.com/s/articleView

Pricing

Free version ❌Free 30-day trial

Digital Engagement add-on$900+/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce Chat software solution is 2 times more popular than Salesforce Enhanced Chat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Chat is more popular in the United States, the United Kingdom, and Australia, while Salesforce Enhanced Chat is more popular in Mexico, Tanzania, and Taiwan.

United States

United Kingdom

Australia

Germany

Canada

Italy

France

Netherlands

Spain

Brazil