⚡ Customer Support in Finland

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Finland is a Northern European country with a population of around 5.6 million people.

According to our research, customer support technologies are used on 1.7% of websites from Finland.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Finland in 2026, based on market share.

The most popular is Zendesk with an impressive share of 31.7%, followed by Intercom with 15.7% and Crisp with 13.7%.

Zendesk 31.7%
Intercom 15.7%
Crisp 13.7%
LiveChat 7.8%
Tidio 7.2%
Help Scout 5.2%
Genesys Cloud CX 5.2%
Gorgias 4.9%
Freshdesk 4.6%
Intercom Help Center 1%
UserVoice 1%
ServiceNow 1%
Chatwoot 0.7%
Zoho Desk 0.7%
RingCentral 0.7%

🚀 Highlights

Here is a list of the top technologies that are more popular in Finland than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intercom ^(-2)
3. Crisp ^(-3)
6. Help Scout ^(-2)
7. Genesys Cloud CX ^(-3)
10. Intercom Help Center ^(-5)
12. ServiceNow ^(-9)
14. Zoho Desk ^(-9)
15. RingCentral ^(-11)
16. Freshservice ^(-11)
18. Dynamics 365 Customer Service ^(-12)

✨ Best Customer Support Technologies

Below is a more detailed list of 20 customer support technologies used on sites from Finland, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	31.7%
2	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	15.7%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	13.7%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.8%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.2%
6	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	5.2%
7	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	5.2%
8	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	4.9%
9	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	4.6%
10	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	1%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	1%
12	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	1%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.7%
14	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.7%
15	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.7%
16	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.7%
17	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.7%
18	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.7%
19	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.3%
20	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.3%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 18,371 websites from Finland.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.