Live Chat Software Ranked #26–#50 in Australia by Market Share (2026)

📈 Live Chat Software Ranked #26–#50 in Australia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Australia is an Oceanian country with a population of over 27 million people.

Statistics based on 86K+ analyzed websites. About this data

The following list shows the live chat software ranked from 26th to 50th out of 90 used on websites in Australia.

Rank	Name	Market share
26	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	0.8%
27	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.7%
⏳	Forethought San Francisco, California, United States An enterprise AI agent platform that automates customer support across chat, email, and voice. $$$	0.6%
29	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	0.5%
30	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.5%
31	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.4%
⏳	Amazon Connect Customer Seattle, Washington, United States A cloud-based Contact Center as a Service platform that provides omnichannel customer engagement and AI-powered agentic capabilities. $0.010+/message	0.4%
33	OpenWidget Wrocław, Poland Allows users to embed Google Reviews, WhatsApp chat, Messenger chat, visitor counter, contact form and other widgets that can help improve customer engagement. Free	0.4%
34	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.4%
35	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.4%
36	Sprinklr New York, United States An AI-powered customer experience management platform. $15,000+/year	0.4%
37	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.3%
38	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.3%
39	ChatBot Wrocław, Poland An AI platform that allows you to build and deploy conversational chatbots without any coding skills. $65+/month	0.2%
40	Chekkit Winnipeg, Manitoba, Canada A text messaging platform that includes text, video and group chats, AI assistant, payments, and more. $25+/month	0.2%
⏳	Twilio Flex San Francisco, California, United States A programmable cloud contact center platform built on Twilio's communication APIs for voice, messaging, and digital channels. $35+/user/month	0.2%
42	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.2%
43	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.2%
44	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.2%
45	Botsonic San Francisco, California, United States An AI chatbot builder that enables businesses to create custom conversational agents trained on their own data and embed them as chat widgets on websites or connect them to messaging platforms. $19+/month	0.2%
46	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.2%
47	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$189+/month	0.2%
48	Emplifi Columbus, Ohio, United States A unified customer engagement platform that provides tools for social media marketing, commerce, and customer care. $2,400+/year	0.2%
49	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.2%
50	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	0.2%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 86,951 websites from Australia.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 90 were detected on websites from Australia.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.