⚡ Live Chat Software in the Czech Republic

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The Czech Republic is a Central European country with a population of around 10.5 million people.

According to our data, live chat software is used on 5% of websites from the Czech Republic.

⭐ Most Popular in 2026

The following chart shows the top live chat software in the Czech Republic in 2026, based on market share.

The most popular is Smartsupp, which dominates the market with an overwhelming 63.1% share.
It is followed by Zendesk Chat with 8.8% and Tawk.to with 7.7%.

Smartsupp 63.1%
Zendesk Chat 8.8%
Tawk.to 7.7%
Daktela 5%
Provide Support 2%
Intercom 1.7%
JivoChat 1.3%
LiveChat 1.2%
Crisp 1.1%
Chaty 1%
Chatbase 1%
Tidio 0.9%
Voiceflow 0.6%
Freshchat 0.6%
Other 4%

🚀 Highlights

Here is a list of the top software that is more popular in the Czech Republic than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Smartsupp ^(-8)
4. Daktela ^(-57)
5. Provide Support ^(-28)
9. Crisp ^(-1)
11. Chatbase ^(-12)
13. Voiceflow ^(-39)
17. Botpress ^(-37)
20. Pure Chat ^(-1)
21. Genesys Cloud CX ^(-4)
22. Azure AI Bot Service ^(-16)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 54 live chat software solutions used on sites from the Czech Republic, ranked by their market share.

Rank	Name	Market share
1	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	63.1%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	8.8%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	7.7%
4	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	5%
5	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	2%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.7%
7	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.3%
8	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.2%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.1%
10	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1%
11	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
12	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	0.9%
13	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.6%
14	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.6%
15	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.6%
16	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.5%
17	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	0.5%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.4%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.4%
20	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.3%
21	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.3%
22	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.3%
23	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.3%
24	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	0.3%
25	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.2%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 36,163 websites from the Czech Republic.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.