⚡ Live Chat Software in the United Kingdom

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The United Kingdom of Great Britain and Northern Ireland (UK) is a Western European country with a population of over 67 million people.

According to our data, live chat software is used on 5.5% of websites from the United Kingdom.

⭐ Most Popular in 2026

The following chart shows the top live chat software in the United Kingdom in 2026, based on market share.

The most popular is Tawk.to with a share of 23.3%, followed by Zendesk Chat with 14.1% and LiveChat with 10.1%.

🚀 Highlights

Here is a list of the top software that is more popular in the United Kingdom than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 86 live chat software solutions used on sites from the United Kingdom, ranked by their market share.

RankNameMarket share
1
Tawk.to
Las Vegas, Nevada, United States

A free live chat software for websites.

Free
2
Zendesk Chat
San Francisco, California, United States

A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

$19+/agent/month
3
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
4
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
6
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
7
Zoho SalesIQ
Chennai, India

A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts.

Free$10+/user/month
8
Boost
Ho Chi Minh City, Vietnam

An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising.

$29+/month
9
Freshchat
San Mateo, California, United States

A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

Free$19+/agent/month
10
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
11
Salesforce Chat
San Francisco, California, United States

A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.

Legacy
12
LivePerson
New York, United States

An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Facebook Messenger and WhatsApp, and can scale to any number of conversations.

$$$
13
HubSpot Chat
Cambridge, Massachusetts, United States

Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions.

Free$20+/seat/month
14
Olark
San Jose, California, United States

A chat application for websites that provides analytics tools and AI chatbots.

$29+/month
15
Pure Chat
Scottsdale, Arizona, United States

A live chat platform designed to help businesses engage website visitors through a customizable chat widget.

$49+/month
16
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
17
Chaty
Tel Aviv, Israel

A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps.

Free$15+/month
18
JivoChat
Vitória, Espírito Santo, Brazil

A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

Free$28+/month
19
Smartsupp
Brno, Czech Republic

A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

Free$14+/month
20
Salesforce Enhanced Chat
San Francisco, California, United States

A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

$75+/user/month
21
Drift
Atlanta, Gerogia, United States

A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

$75+/user/month
22
My Live Chat
North York, Ontario, Canada

A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic.

Free$15+/month
23
Chatbase
Toronto, Ontario, Canada

A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations.

Free$40+/month
24
Provide Support
New York, United States

A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems.

$24+/month
25
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month

👉 See Also

Data is based on the analysis of 157,370 websites from the United Kingdom.
Statistics were last calculated on .
For details, see our methodology and disclaimer.