⚡ Live Chat Software in Hong Kong

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our data, live chat software is used on 2.1% of websites from Hong Kong.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Hong Kong in 2026, based on market share.

The most popular is Meiqia with a share of 19.7%, followed by Tawk.to with 10.8% and Chaty with 9.7%.

Meiqia 19.7%
Tawk.to 10.8%
Chaty 9.7%
Zendesk Chat 8.9%
GetButton 7.1%
Tidio 5.5%
LiveChat 5%
Intercom 3.4%
Crisp 2.9%
Gorgias 2.9%
Salesforce Chat 2.6%
HubSpot Chat 2.1%
7moor 1.8%
LivePerson 1.6%
Other 16%

🚀 Highlights

Here is a list of the top software that is more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Meiqia ^(-23)
3. Chaty ^(-5)
5. GetButton ^(-7)
9. Crisp ^(-1)
11. Salesforce Chat ^(-2)
12. HubSpot Chat ^(-3)
13. 7moor ^(-63)
14. LivePerson ^(-12)
15. Respond.io ^(-45)
21. Chatra ^(-7)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 48 live chat software solutions used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	19.7%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	10.8%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	9.7%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	8.9%
5	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	7.1%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.5%
7	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.4%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.9%
10	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	2.9%
11	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.6%
12	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.1%
13	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	1.8%
14	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Facebook Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.6%
15	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1.6%
16	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.6%
17	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.3%
18	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.3%
19	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	1.3%
20	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1.1%
21	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.1%
22	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.1%
23	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.8%
24	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.5%
25	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.5%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 17,964 websites from Hong Kong.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.