⚡ Live Chat Software in Latvia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Latvia is a Northern European country with a population of around 1.9 million people.

According to our data, live chat software is used on 4.5% of websites from Latvia.

Statistics based on 4K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Latvia in 2026, based on market share.

The most popular is Tawk.to with a share of 27.2%, followed by JivoChat with 15.7% and Zendesk Chat with 9.9%.

Tawk.to 27.2%
JivoChat 15.7%
Zendesk Chat 9.9%
LiveChat 8.9%
GetButton 5.2%
Smartsupp 4.7%
Intercom 3.7%
Tidio 3.7%
Shopify Inbox 2.6%
Chaty 2.1%
Salesforce Chat 2.1%
Crisp 2.1%
Chatra 1.6%
Genesys Cloud CX 1.6%
Other 8.9%

🚀 Highlights

Here is a list of the top solutions that is more popular in Latvia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. JivoChat ^(-4)
5. GetButton ^(-8)
6. Smartsupp ^(-5)
11. Salesforce Chat ^(-3)
13. Chatra ^(-15)
14. Genesys Cloud CX ^(-11)
15. Help Scout ^(-3)
16. Customers.ai ^(-52)
18. Twilio ^(-20)
19. Drift ^(-4)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 35 live chat software solutions used on sites from Latvia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	27.2%
2	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	15.7%
3	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9.9%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8.9%
5	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	5.2%
6	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	4.7%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.7%
8	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	3.7%
9	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	2.6%
10	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	2.1%
11	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.1%
12	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.1%
13	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.6%
14	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.6%
15	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.6%
16	Customers.ai Boston, Massachusetts, United States A visitor identification and prospecting platform that provides B2C businesses and marketing agencies with tools to find and engage customers. $199+/month	1%
17	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1%
18	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1%
19	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1%
20	CoMagic Moscow, Russia An omnichannel communication platform with capabilities for analyzing website visitors and the effectiveness of advertising campaigns.	0.5%
21	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	0.5%
22	Chatlio Seattle, Washington, United States A live chat solution that allows to talk with customers directly from Slack. $29+/month	0.5%
23	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.5%
24	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	0.5%
25	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.5%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 4,258 websites from Latvia.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 35 were detected on websites from Latvia.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.