⚡ Live Chat Software in the Philippines

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The Philippines is a Southeast Asian country with a population of over 118 million people.

According to our data, live chat software is used on 6.5% of websites from the Philippines.

Statistics based on 6K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the Philippines in 2026, based on market share.

The most popular is Tawk.to with a share of 20.3%, followed by Shopify Inbox with 10.7% and Chaty with 10.2%.

Tawk.to 20.3%
Shopify Inbox 10.7%
Chaty 10.2%
Zendesk Chat 9.4%
LiveChat 8.1%
Boost 4.8%
Tidio 4.3%
Salesforce Chat 4.3%
Crisp 3.8%
Chatway 2.5%
Intercom 2.3%
GetButton 2.3%
Salesforce Enhanced Chat 2%
JivoChat 1.8%
Other 13.2%

🚀 Highlights

Here is a list of the top solutions that is more popular in the Philippines than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Shopify Inbox ^(-4)
3. Chaty ^(-6)
6. Boost ^(-11)
8. Salesforce Chat ^(-7)
9. Crisp ^(-1)
10. Chatway ^(-33)
12. GetButton ^(-4)
13. Salesforce Enhanced Chat ^(-8)
15. Freshchat ^(-3)
17. Yellow.ai ^(-67)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 46 live chat software solutions used on sites from the Philippines, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	20.3%
2	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	10.7%
3	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	10.2%
4	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	9.4%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8.1%
6	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	4.8%
7	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.3%
8	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	4.3%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.8%
10	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	2.5%
11	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.3%
12	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	2.3%
13	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	2%
14	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.8%
15	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.8%
16	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.5%
17	Yellow.ai San Mateo, California, United States A full-stack service automation platform powered by generative AI that enables enterprises to build and deploy chatbots and voice bots for various functions, including customer support, sales, and HR. Free$$$	1.5%
18	Chatty Hanoi, Vietnam A live chat and AI sales agent built for Shopify stores that enables real-time customer support and automated product guidance through a customizable chat widget. Free$19.99+/month	1.5%
19	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	1.3%
20	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.3%
21	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.3%
22	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	1.3%
23	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.8%
25	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 6,043 websites from the Philippines.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 46 were detected on websites from the Philippines.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.